Refund Policy

Returns & Warranty Policy

100-Day Return Policy

• We offer a 100-day return window from the date of delivery.
• Customers are responsible for return shipping costs.
• Once your return is received and inspected, we will process your refund within 24–48 hours.
• All return requests must go through our support team via email: contact@whiskernwolf.com. Any return not approved through our support team will be denied.

1-Year Manufacturer’s Warranty

• All products are covered by a 1-year manufacturer’s warranty.
• If your claim qualifies under warranty, we will cover the cost of return shipping and provide you with a prepaid return label.
• All warranty claims must be submitted through our warranty claim process.

You can always contact us for any return or warranty questions at contact@whiskernwolf.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about whether your specific item is eligible for return.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post your refund.

If more than 15 business days have passed since we approved your return, please contact us at contact@whiskernwolf.com.